وظيفة خالية - Help Desk It

Help Desk It Vacancy
Duties &Responsibility :-
Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Working with field engineers to visit customers/employees if the problem is more serious
• Testing and fixing faulty equipment.
Qualification :-
BS degree in Information Technology, Computer Science or equivalent
Proven working experience in providing help desk support
Proficiency in English
Working knowledge of help desk software, databases and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Work Location : -
Delta Masr Group Head office ,preferable 06 october , Haram, Faisel,Giza Residents .
Updated cv will be sent on rhassan@deltamasrgroup.com